Agent does not disconnect at runtime with window.close after an IWCTrigger event


Diagnostics

Product: App Studio
Release: 8206
Primary OS: Windows
Solution Date:

Problem

Clicking on a button that executes window.close after an IWCTrigger event in a case result in the agent remaining in use.

Solution

Here are the steps to address this issue:



    
	
  1. Create a variable (closeme) and place it on the form. Be sure visible is set to NO.
    2. 
	
  2. Remove the winfom.close from the event.
    3. 
	
  3. Add Compute Closeme = 'Y’ in the case performed by the IWCTrigger.
    4. 
	
  4. Create a formOnLoad.js file.
    5. 
	
  5. In the JavaScript file, test to see for the value of formname.Closeme_Edit.value =='Y'.
    6. 
	
  6. If True, winform.close.
    7. 
	
  7. Embed the JavaScript file on the form and add it to the Onload property of the form.
    8. 




Now the form will close after it refreshes.