User receives errors when Salesforce Adapter attempts to connect: FOC45435 Request: failed

Diagnostics

Product: Reporting Server

Release: 8206

Primary OS: Linux

Solution Date: 2020-06-17

Symptom

 

(FOC45435) Salesforce Request: htConnect failed   :  Failed to connect to https://login.salesforce.com/services/Soap/u/33.0

(FOC45409) Error processing the request

(FOC45408) Error logging into salesforce.com for user...

Problem

The user receives the error messages above when the Salesforce Adapter attempts to connect.

Solution

The SSL port (443) was not accessible due to a firewall. Allowing access to the port resolved the issue.

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